DTH BPO & Call Center Services

Who Needs A Outsourcing

Call Center Services That Retain, Reactivate, and Recover

Your subscribers don’t just want answers. They want clarity, empathy, and options. We offer support that mirrors your brand voice and scales with your subscriber base. Unlike generic BPOs, we specialize in DTH call center processes, including everything from prepaid top-up assistance to hardware replacement coordination.

We provide BPO solutions meant specifically for the operational complexities of the DTH market including regional diversity, high subscriber churn, real-time support requirements, and multilingual servicing needs.

Our teams aren’t general agents. They’re trained DTH specialists who understand set-top box diagnostics, regional package preferences, and revenue recovery patterns.

We enable you to scale support across language zones and time blocks without compromising on quality. From onboarding new users during IPL campaigns to assisting with recharges in low-connectivity areas, we make sure no touchpoint goes neglected.

Partnering with OKAY means reducing reactivation lag, increasing cross-sell conversion, and bringing down average resolution times. Our track record proves that with the right DTH-focused outsourcing partner, you can balance growth, efficiency, and excellent subscriber experience without stretching internal teams.

Reviving Dormant Users and Driving DTH Growth with Targeted BPO Solutions

Tata Sky, Airtel TV, and Dish TV needed for beyond routine outreach campaigns. They needed a precise plus scalable solution to increase their subscriber base and bring back lapsed users. With market saturation and rising competition, traditional methods weren’t enough.

We deployed expert-led BPO solutions and leveraged the infrastructure of experienced call center outsourcing companies to launch a national acquisition and reactivation push.

We combined structured follow-ups, regional language support, and multichannel communication (calls, SMS, email) to engage both new prospects and dormant users. Through real-time feedback loops and personalized messaging, we helped these brands convert interest into action, prompting inactive users to recharge and new users to subscribe.

The results spoke for themselves: significant customer acquisition, a sharp spike in reactivations, and improved loyalty through consistent localized engagement.

Frequently Asked Questions (FAQs)

Okay Call Centre - faq- bpo and call center

Q1. Why is BPO outsourcing important for modern DTH providers?

DTH businesses operate in a highly competitive environment where rapid issue resolution and cost efficiency are essential. Outsourcing to call center outsourcing companies allows you to maintain service quality, reduce operational expenses, and scale support during promotions, outages, or new launches.

Q2. Can your teams handle tech-savvy and non-techie DTH customers alike?

Yes, we customize scripts and training based on different customer profiles. Whether the caller is navigating a smart set-top box or needs help recharging their account, our agents deliver support in user-friendly language that suits their comfort level.

Q3. What are your strategies for reducing customer churn in the DTH market?

We deploy retention-focused BPO solutions including loyalty outreach, targeted upgrades, and renewal reminder calls. These strategies are based on customer viewing history and preferences, so your retention campaigns feel relevant and valuable.

Q4. How do you manage customer frustration during service interruptions or rain outages?

Our agents are kept up to date with live outage information and are trained to communicate clearly and empathetically. We also provide automated IVR messages and SMS updates for affected regions to reduce call volumes and improve transparency.

Q5. Do you provide debt recovery services for postpaid DTH users?

Yes. We support early-stage recovery by partnering with debt recovery companies and offering gentle reminder calls, payment rescheduling options, and soft follow-ups that encourage compliance without damaging customer relationships.

Q6. How do you train agents on regional channel preferences and packages?

Training modules include real-time access to channel catalogs, language packs, and regional pricing grids. This enables our agents to recommend the most suitable plans and add-ons based on the customer’s location and content preferences.

Q7. Can you support new subscriber onboarding via telecalling?

Yes, we manage the full onboarding process including lead qualification, documentation support, installation coordination, and package activation. This helps reduce onboarding errors and improves first-time installation success rates.

Q8. How do you handle third-party technician complaints or delays?

We track technician performance through feedback loops and escalation tickets. When delays occur, our agents notify customers proactively, offer revised service windows, and escalate repeat complaints to your vendor management team.

Q9. Do you offer call center services for OTT-integrated DTH platforms?

Yes, we support hybrid DTH-OTT platforms by assisting users with login issues, streaming errors, app installations, and content subscription queries. Our agents are trained on both satellite and digital service workflows.

Q10. What SLAs do you follow for first-call resolution in DTH support?

We aim to resolve at least 85 percent of customer issues on the first call. For technical escalations that require field intervention, we provide realistic timelines and proactive updates to reduce repeat calls and improve satisfaction.

Deliver Ultimate Subscriber Satisfaction with Our BPO Solutions for DTH Services

BPO Solutions to Keep Your Subscribers Loyal