Partner with Strategic Donor Engagement Service to Drive Social Change

Why NGOs need outsourcing?

It is never an easy task creating a meaningful social impact and manage thousands of donors, whether you are a grassroots nonprofit or a global mission-driven organization. From gathering high-potential donor prospects, scheduling follow-ups, and nurturing leads from all over India can be a daunting task. This is where trusted and professional call centre outsourcing companies come in.

With the evolving philanthropic landscape in India, these challenges continue to grow. Inbound customer service often feels compromised due to limited resources when it comes to onboarding first-time donors, managing recurring contributions, multilingual outreach, handling inquiries, or service continuity.

To counter these challenges, we bring in specialized and trained teams with an empathetic approach, develop scripts, and cutting-edge outbound call centre resources tailored specifically for the philanthropic scene.

With India’s leading call centre outsourcing company and BPO agency, like Okay, you get to outsource your donor engagement to us. This reduces the tiresome process of recruiting, training, and keeping up infrastructure, enabling organisations to focus on impact-making and mission-driven fundraising approaches.

Our team models their workflow according to each NGO's unique needs, from implementing focused campaigns to reach donors throughout India to keeping and reactivating lapsed donors. We handle thank-you calls, updates, query resolution, and relationship nurturing, prioritizing consent and data privacy in every interaction.

Partner in Your Purpose, Reaching Every Corner of India

Bringing like-minded people together, supporting your cause, goes beyond simply thanking them for their contributions. Your donors expect more. With India’s top BPO agency, Okay, you can now build responsive, compassionate, and consistent donor engagement that reflects your cause.

With our inbound customer service, you can smoothly integrate existing donor platforms, enabling us to solve queries, give real-time updates with empathy, and build trust.

Our outbound call centre services are tailored to follow up on digital leads, bring out potential donors across India, and retention of existing ones. The best part! You don’t need to make additional investments; we already have the tech and trained talent to support you from day one.

Being one of the trusted call centre outsourcing companies in India, we have helped non-profit charities expand their donor base, boost monthly contribution rates, and campaign engagement.

From metro cities, rural towns, to global organizations, we have partnered with UNICEF, CRY, Save the Children, and HelpAge India, understanding the nuances of donor relationships.

From launching a new fundraiser campaign to servicing long-term patrons, we have got you covered. Our expert team is flexible and equipped to deliver measurable results that support your message throughout India.

Check out how we are helping to boost donor engagement for leading charities in this case study.