BPO & Call Center Services For Media Houses

To expand all your media business goals, choose Okay!

Why Media Industry need outsourcing?

However, recognized media house, you are in the industry as your number of subscribers increases, so do your customer queries and the struggle of retaining them. From technical troubleshooting to activation of new subscribers, your users will demand fast, clear, and consistent support through every touch point.

With Okay Call Centre, keep up with your growing challenges of large volume surges, technical tickets, multilingual queries, and the evolving customer journeys. Our flexible BPO outsourcing solutions let you focus on your internal operation efficiency and innovations, taking up the complexities of the process.

Our media call centre service brings in industry-specific insights, qualified and trained agents, along with ready-to-go infrastructure, which makes porting requests to billing disputes smooth.

Being one of the leading BPO call centre companies, Okay, provides a responsible support system, be it through voice, live chats, and emails, for your customers. Our professional team models their workflow according to your internal media call centre agency needs, from launching new campaigns to acquire new subscribers, retention with customer support, to painless backend processing.

With Okay Call Centre, you get more than just customer support– you get to partner up with smooth executions, active and professional interactions at every touch point of your media house.

Scale your media brands and audiences with the right human support

It’s not just about answering calls; leading the media industry requires more than just reporting. They expect quick resolution, personalized experience, and seamless service. As one of the trusted BPO call centre companies Okay, we help media brands stay reliable, responsive, and in tune with their subscribers.

Our teams seamlessly integrate with your CRMs, ensuring real-time updates, accurate campaign scheduling, consistent viewer or expanding subscriber data. Whether it's new platform queries, solving immediate glitches, or subscription support, we manage these details, so your team can focus on important media aspects.

We’ve supported leading media companies in coordinating with multi-lingual zones, technical escalations, and boosting viewer engagement round-the-clock. Our media call centre services have improved call response rates, streamlined backend workflows, and ensured timely resolution of issues, enhancing the overall customer experience.

With a strong presence in telecom, banking, education, and now in media, we offer scalable omnichannel solutions right for your media house.

Explore how we transformed audience engagement for a top media client in this case study.

From Growing Subscribers to OTT Signups— Let Okay Simplify Media Support

Keeping track of expanding subscribers to solving OTT platform queries can be tough for the internal media call centre agency. That’s why leaders choose Okay.

From new customer acquisition to conducting outreach for OTT subscriptions, our BPO outsourcing solutions meet every media business goal. Our specialized team with multi-lingual expertise unertand every customer’s pain-points right from day one, delivering improved customer experience.

Ready to simplify your media management and expand subscriber base? Let’s Talk

Frequently Asked Questions (FAQs)

Okay Call Centre - faq- bpo and call center

Q1. Why do media companies outsource call center services?

Our business process outsourcing (BPO) services help media brands stay responsive without overloading internal teams. A media call center agency like Okay offers trained agents, tech-ready systems, and 24/7 availability — all without the cost of building an in-house team.

Q2. What media call centre services can you provide for?

Our media call centre services include live calls, chats, and email queries, all from one place, so your customer base gets consistent answers.

Q3. Is outsourcing really cost-effective for media houses?

Absolutely. Working with a leading media call center agency like Okay helps you avoid recruitment, training, and infrastructure costs, while still delivering high-quality customer satisfaction support.

Q4. Can you support circulation for publications?

We already do. We are managing a regular subscription count, delivery issues, and feedback for leading media houses like Ananda Bazaar Patrika newspaper efficiently and at scale.

Q5. Can you handle calls in regional languages?

Definitely. We offer multilingual support across Indian and global languages to make sure every viewer feels heard.

Q6. How do you ensure agents understand media workflows?

Our agents are trained specifically in media operations — from scheduling and airtime queries to production and CRM tools. They speak your language, literally and operationally.

Q7. Can you handle technical support for OTT platforms or DTH?

Yes, we can. We help troubleshoot issues, re-engage inactive users, and guide new subscribers with minimal friction.

Q8. What kind of reporting do you provide?

We provide detailed viewer feedback, resolution times, with measuring KPIs like CSAT (customer satisfaction) and more — so you always know what's working and what needs attention.

Q9. How do you handle viewer and subscriber queries?

We manage everything from show schedules and subscription renewals to app issues and feedback. Our agents are trained to offer helpful, on-brand responses at every step.

Q10. What makes Okay a trusted media call center agency?

We don’t just answer calls — we understand your industry. From handling viewer complaints to coordinating with broadcast partners, our team works like an extension of your internal staff.

Drive Media Efficiency with Our Compact BPO Outsourcing Services

Media Agency We Worked With